Is it okay not to use an electrostatic sticker?
Yes, but it is not recommended. Using an electrostatic sticker allows for repositioning the dashcam without leaving residue from 3M adhesive on the windshield.
How long is the power cable?
The length of the power cable is approximately 3.5 m.
How long is the rear camera power cable?
The length of the rear camera power cable is approximately 5 m.
What should I do if the 3M adhesive pad becomes loose?
It is recommended to replace it with a spare 3M adhesive pad. When installing a new 3M adhesive pad, please ensure that the glass surface is clean and dust-free.
Does the rear camera have to be installed in a specific orientation?
It is advisable to install the rear camera in the specified position according to the instructions in the product manual to ensure the best recording results.
Can the rear camera record the interior of the vehicle?
Certainly, our rear camera supports 330-degree rotation, allowing it to capture the interior of the vehicle.
Does the DDPAI dash cam support loop recording?
All our models of dashcams support loop recording.
- Without an SD card inserted, when 90% of the storage capacity of the built-in eMMC storage card is used, the system will automatically overwrite the earliest videos, reducing the storage volume from 90% back to 85%. However, locked collision videos will not be overwritten. They should be manually deleted when no longer needed to free up space.
- With an SD card inserted, the storage volume of the built-in eMMC card is maintained at 80%. The earliest video files will be automatically transferred to the SD card until the SD card is full. Then, the system will overwrite the earliest videos on the SD card. As with the internal storage, locked collision videos will not be overwritten and should be manually deleted when they are no longer needed to free up space.
How do I turn off the voice control feature?
To turn off the voice control feature, open the DDPAI App and connect to the dash cam Wi-Fi. Enter the settings interface and set “Local Voice Control” to “Off.”
What should I do if the dash cam time is not synchronized?
Ensure that the app and the dash cam are properly connected. Once your phone is connected to the dash cam, the dash cam will automatically synchronize the time through the app.
Can multiple phones connect to the dash cam at the same time?
No, it can connect to only one phone at a time. If the dash cam is currently connected to a phone, a new phone connection will override the previous one.
What is the difference between grid download and timeline trimming?
Grid Download: Click on the device album (snapshot events and emergency events) to enter the grid page and download videos.
Timeline Trimming: Start trimming the video from the playback timeline point. The system can support trimming a video up to 3 minutes in length.
Can the SD card be inserted or removed while the dash cam is operating?
It is not recommended. Inserting or removing a storage device while it is powered on may lead to file corruption. Additionally, inserting or removing an SD card while it is powered on can affect the lifespan of the card.
How can I fix the issue if my SD card is reporting a storage anomaly?
Troubleshooting storage anomaly issues:
- If the dash cam announces a storage anomaly, it indicates a problem with the SD card. If restarting the device does not resolve the issue and recording is not possible, then the SD card is damaged and needs to be replaced.
- If the dash cam does not announce a storage anomaly, but the app displays one, exit the app and reconnect. If the anomaly message does not reappear, the issue may have been caused by the SD card being removed or inserted while power was supplied to the device. If the storage anomaly still appears after exiting and reconnecting the app, please replace the SD card promptly.
What is the power supply voltage, and does the device have a battery?
- The standard power supply voltage is 5 V for continuous power. An optional voltage reducer is available for a power supply voltage of 12 V.
- The device is equipped with a built-in supercapacitor and does not contain a battery.
Why does the dash cam heat up during operation?
- It is normal for electronic devices to generate heat during use.
- DDPAI dash cams have undergone high-temperature testing. During normal operation, the heat is dissipated through the surface of the product. This is a normal phenomenon, which does not affect the normal functioning of the device and does not pose any safety issues.
Is the rear camera waterproof, and can the device use rear cameras from other models or brands?
The rear camera is not waterproof; it needs to be installed inside the vehicle. The device does not support rear cameras from other models or brands due to compatibility issues.