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FAQ
Learn how to use DDPAI dash cam and find answers to common questions
Install
Is it okay not to use an electrostatic sticker?
Yes, but not recommended. Using an electrostatic sticker allows for repositioning the dashcam without leaving residue from 3M adhesive on the windshield.
How long is the rear camera power cable?
The length of the rear camera power cable is approximately 5m.
Can the rear camera record the interior of the vehicle?
Certainly, our rear camera supports 330-degree rotation, allowing it to capture the interior of the vehicle.
APP
Does the DDPAI dash cam support loop recording?
All our models of dashcams support loop recording.
How do I turn off the voice control feature?
To turn off the voice control feature, open the DDPAI APP and connect to the dash cam Wi-Fi. Enter the settings interface and set the “Local Voice Control” to “Off.”
What should do if the dash cam time is not synchronized?
Ensure that the APP and the dash cam are properly connected. Once your phone is connected to the dash cam, the dash cam will automatically synchronize the time through the app.
Hardware
How can I fix the issue if my SD card is reporting a storage anomaly?
Troubleshooting storage anomaly issues:
- If the dash cam announces a storage anomaly, it indicates a problem with the SD card. If restarting the device does not resolve the issue and recording is not possible, then the SD card is damaged and needs to be replaced.
- If the dash cam does not announce a storage anomaly, but the APP displays one, exit the APP and reconnect. If the anomaly message does not reappear, the issue may have been caused by the SD card being removed or inserted while power was supplied to the device. If the storage anomaly still appears after exiting and reconnecting the APP, please replace the SD card promptly.
What is the power supply voltage and is there a battery?
- The standard power supply voltage is 5V for continuous power. An optional voltage reducer is available for a power supply voltage of 12V.
- The device is equipped with a built-in super capacitor and does not contain a battery.
Why does the dash cam heat up during operation?
- It is normal for electronic devices to generate heat during use.
- DDPAI dash cams have undergone high-temperature testing. During normal operation, the heat is dissipated through the surface of the product. This is a normal phenomenon, which does not affect the normal functioning of the device and does not pose any safety issues.
